FAQs

Frequently Asked Questions

Have questions about Trueware products, orders, delivery, payments, or returns? Find answers to some of the most commonly asked questions below.

General Questions

What is Trueware?

Trueware offers a range of practical kitchen, food storage, hydration, and lifestyle products designed for everyday use. Our products focus on convenience, functionality, and thoughtful design.

Where can I buy Trueware products?

Trueware products are available through our official website and selected online and retail channels. Please check our website for the latest product availability.

How can I contact Trueware?

For assistance with products, orders, or other queries, you can contact our team at:

Email: truewaresocial1@gmail.com

Product Questions

How do I choose the right Trueware product?

Consider your purpose, required capacity, usage, and preferred features before selecting a product. Product pages provide relevant details to help you make an informed choice.

Are Trueware products suitable for everyday use?

Yes. Trueware products are designed with everyday convenience and practical usage in mind. Please refer to the individual product page for specific care and usage instructions.

How should I clean my Trueware products?

Cleaning instructions may vary depending on the product and material. Always follow the care instructions provided on the individual product page or packaging.

Orders & Delivery

How can I place an order?

Select the product you wish to purchase, choose the required variant and quantity, add it to your cart, and proceed through the checkout process.

How can I check my order status?

Once your order is placed, you can use the order or tracking information provided to follow its delivery status.

How long does delivery take?

Delivery time can vary depending on your location, product availability, and shipping conditions. The estimated delivery information displayed during checkout should be considered the most relevant estimate for your order.

Returns & Support

What should I do if I receive a damaged product?

If your order arrives damaged or with an issue, please contact our customer support team as soon as possible with your order details and relevant photographs so that the issue can be reviewed.

Can I return or exchange a product?

Return and exchange eligibility depends on the product and applicable return policy. Please refer to our Shipping & Return Policy for complete details.

Bulk & Corporate Orders

Does Trueware accept bulk orders?

Yes, Trueware can assist with bulk and corporate order requirements. These may include corporate gifting, employee programmes, events, institutions, and other large-volume requirements.