Terms of service

Terms of Service

Effective Date: 25 August 2026

Please read these Terms of Service (“Terms”) before using www.truewareindia.com (the “Website”) or purchasing products from Trueware International LLP (“Trueware”, “we”, “us”, or “our”).

By using the Website or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy, and Return & Cancellation Policy.

1. Use of the Website

You agree to use the Website only for lawful purposes and provide accurate information when placing an order or creating an account.

2. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices and availability shown on the Website are accurate. However, minor variations may occur, and product availability and prices may change without notice.

All prices are displayed in Indian Rupees (INR) unless stated otherwise.

3. Orders and Payments

Placing an order is an offer to purchase the selected products. Orders are subject to product availability and acceptance by Trueware.

We reserve the right to cancel or limit an order in cases such as product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.

Payments must be made using the payment methods available on the Website.

4. Cancellation, Returns and Refunds

Order cancellations, returns, replacements and refunds are governed by our Return & Cancellation Policy.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control.

6. Intellectual Property

All content on the Website, including trademarks, logos, product images, photographs, graphics, designs and written content, belongs to or is licensed to Trueware.

You may not copy, reproduce, modify or commercially use Website content without our prior written permission.

7. Third-Party Services

The Website may use third-party services such as payment gateways, delivery partners and other service providers. Their use may be subject to their own terms and policies.

8. Website Availability

We make reasonable efforts to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be uninterrupted or error-free.