Return & Cancellation Policy

Effective Date: 25 August 2026

At Trueware, we aim to provide quality products and a satisfactory shopping experience. This policy applies to orders placed through www.truewareindia.com.

1. Order Cancellation

Orders may be cancelled within 2 hours of placing the order, provided they have not already been processed or shipped.

Approved cancellations will be issued as Trueware account credit and will not be refunded to the original payment method.

2. Returns

Returns are accepted only for products that are wrong, damaged during transit, defective, or incomplete.

Return requests must be raised within 3 days of delivery through your account on the Website or by contacting us.

3. Replacement or Account Credit

For an approved return, customers may choose:

·       Replacement of the eligible product; or

·       Trueware account credit equal to the applicable product value.

Account credit is not transferable or redeemable for cash.

4. Return Conditions

For damaged or wrong-product claims, a clear unboxing video is required. Customers may also be asked to provide photographs or other information needed to verify the claim.

Products must be returned in their original condition with the original packaging and applicable components.

Returns may not be accepted for products damaged through misuse, normal wear and tear, or alterations after delivery.

5. Return Pickup

For approved returns, Trueware will arrange the return pickup where applicable.

6. Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order, please contact us within 3 days of delivery with your order details and supporting information.

7. Policy Changes

Trueware reserves the right to update this policy at any time without prior notice.

8. Contact Us

For questions regarding cancellations, returns, replacements or account credit, please contact:

Trueware International LLP
Email: truewaresocial1@gmail.com
Website: www.truewareindia.com