Shipping Policy
Effective Date: 25 August 2026
Thank you for choosing Trueware. This Shipping Policy applies to orders placed through www.truewareindia.com.
1. Shipping Availability
Trueware currently ships within India only. Some products may have delivery restrictions based on location, size or availability.
2. Order Processing
Orders are generally processed and prepared for dispatch within 48–72 hours. Processing may take longer during sales, festivals, holidays or due to circumstances beyond our control.
3. Delivery
Orders are generally delivered within 5–7 business days after dispatch. Delivery timelines are estimates and may vary depending on the delivery location and other circumstances.
4. Shipping Charges
Applicable shipping charges, if any, will be calculated and displayed at checkout before you complete your purchase.
5. Tracking
Once your order is dispatched, tracking details will be shared through the contact information provided with your order, where available.
6. Delivery Delays
Delivery may be delayed due to weather, holidays, festivals, logistics issues, incorrect delivery information, or other circumstances beyond our control.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details, including the name, address, mobile number and pincode. Delays or failed deliveries caused by incorrect information may not be the responsibility of Trueware.
8. Damaged or Incorrect Products
If you receive a wrong, damaged or defective product, please refer to our Return & Cancellation Policy for the applicable process and timelines.
9. Undelivered Orders
If your order shows as delivered but has not been received, or if there is an unusual delay, please contact us promptly. We will make reasonable efforts to assist and coordinate with the delivery partner.
10. Changes to This Policy
Trueware reserves the right to update this Shipping Policy any time without any prior information.
11. Contact Us
For questions regarding shipping, delivery or tracking, please contact:
Trueware International LLP
Email: truewaresocial1@gmail.com
Website: www.truewareindia.com